Search results

                                   ICT Service Delivery Manager

                                Grade 8: £53,051 - £57,400

                            37 hours per week (Monday – Friday)

                          Fixed Term until 30^th September 2028

Nottinghamshire Fire & Rescue Service Joint Headquarters, Sherwood Lodge, Arnold, Nottingham.

Do you have what it takes to lead ICT Service Delivery for an emergency service? We might be the perfect match!

Nottinghamshire Fire and Rescue Service are looking for an experienced ICT Service Delivery Manager to take charge of the ICT Service portfolio, helping us to deliver safer and more efficient ICT resources to protect the communities of Nottinghamshire.

This is a key role in our ICT team which will give the post holder the responsibility for ensuring the effective, reliable, and customer-focused delivery of ICT services across the organisation. Working closely with internal teams, projects, suppliers, and stakeholders, the role ensures that technology services meet NFRS's needs and support organisational priorities. This post is positioned within the ICT management team, giving the post holder the opportunity to work with other subject matter experts to plan, manage and continuously improve the ICT service at NFRS.

The postholder will lead service delivery activities, oversee service performance, and drive continuous improvement to enhance user experience and operational resilience. They will act as a key link between ICT and service users, ensuring clear communication, strong stakeholder relationships, and high levels of customer satisfaction.

If you have the passion to put your skills towards the goal of making our communities safer then we’d love to hear from you.

Key Responsibilities

• Lead and manage the delivery of high-quality ICT services that align with NFRS’s strategies and operational requirements.
• Lead and manage the ICT Service portfolio.
• Work with the ICT management team in the development of the NFRS IT service.
• The role will also include the opportunity for the successful candidate to develop their skills and knowledge, allowing them to undertake the following responsibilities:
  • Act as the principle technical expert on emergency service’s specific technology including Firelink and ESN (Emergency Services Network).
  • Take on the role of Operational Communications Tactical Advisor, providing operational and tactical advice and guidance on all aspects of the use of Airwave and mobile communications.

Experience/Qualification

• Hold a degree (or have equivalent experience) and an ITIL Foundation Certificate in IT Service Management (or hold equivalent knowledge and experience).
• Experience managing budgets (£1m+) and ICT service delivery, operational support, or technical services within a medium-sized multi-site organisation.
• Confidence in leading and motivating teams, with the ability to influence and engage others at all levels.
• Experienced in compiling and presenting service improvement plans, operational reporting, service reviews and other relevant management documentation.
• Awareness of risk management, service continuity, major incident and service recovery activities.
• Familiarity with relevant legislation such as UK GDPR and the Data Protection Act 2018.
• Hold a driving license and have the ability to travel when required (reasonable adjustments can be made to accommodate disabled candidates).
• Familiarity with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and service improvement initiatives
  
  

Why NFRS?

• Agile Working – NFRS has an Agile Working Policy which gives our employees the opportunity to mix office working with working from home to help provide you with more flexibility.
• Flexibility – We are family friendly and are open to considering different working patterns which help you provide a better service to our community while supporting your home life. We also support part time working.
• Annual Leave - 27 days of annual leave plus bank holidays and a Christmas concessionary day.
• Pension – Access to a public service defined benefit pension scheme.
• Health and Wellbeing - As a Service we provide a wide range of Health and Wellbeing support to all our employees which includes access to a Bupa cashback scheme, an Employee Assistance Programme and a dedicated Occupational Health team who are there to support you. Also, all employees receive free access to an on-site gym.
• Blue Light Card – working for an emergency service you will have the ability to apply for a Blue Light Card which enables discounts on shopping and eating out.
• Development – You will have access to both formal and informal professional development opportunities which will help you advance your career.

If you feel you have the skills and experience we are looking for and want to play an integral part in keeping Nottinghamshire communities safe, then we look forward to hearing from you.

Further Information

We are proud to be an equal opportunities’ and ‘Disability Confident’ employer, and we are committed to increasing the diversity of our workforce.  We welcome applications from all parts of our communities and particularly those who are currently under-represented in our workforce. We are also proud of being recognised as a ‘Gold’ employer for our Armed Forces Covenant commitments. 

NFRS is committed to the safeguarding and protection of children, young people and adults at risk of abuse and or neglect and operates a safer recruitment process.

The successful candidate will be subject to a Standard Disclosure and Barring Service check, a Police Vetting check and a National Security Check (SC) Clearance. Applicants must have been a resident in the UK for the last 5 years to be eligible for Security Check.

Please note that CVs will not be accepted in place of application forms.

Closing date:  Tuesday 10^th  November 2026

Interview date: Thursday 19^th and Friday 20^th November 2026

Estates Project Manager

Grade 8 (£53,051 - £57,400 per annum)

Full Time - 37 hours per week (Monday to Friday)

Fixed Term Contract until 31 December 2027

Joint Headquarters, Sherwood Lodge, Nottingham, NG5 8PP

Join Nottinghamshire Fire and Rescue Service – We're Hiring Now!

Are you an experienced project manager with a strong background in construction, estates, or property management? Do you have the skills to lead complex capital projects from concept through to completion while ensuring compliance, value for money, and exceptional stakeholder engagement?

Nottinghamshire Fire & Rescue Service is seeking an Estates Project Manager to play a key role in the delivery of our capital investment programme and planned maintenance projects across our property portfolio. This is an exciting opportunity to contribute to the development, sustainability, and ongoing improvement of facilities that support frontline emergency services.

 Working closely with the Estates Manager, you will lead the planning, procurement, delivery, and monitoring of a variety of construction and refurbishment projects. You will provide specialist advice on project management, contracts, procurement, compliance, and sustainability, ensuring projects are delivered safely, efficiently, and within budget.

Key Responsibilities

• Manage and oversee construction capital projects, minor works, and major planned maintenance schemes across the Service's estate.
• Develop project briefs, specifications, tender documentation, and contract requirements to support successful project delivery.
• Manage project budgets and expenditure, ensuring value for money and effective investment planning.
• Procure and manage consultants, contractors, and professional service providers through competitive tendering and framework arrangements.
• Act as the Service's client representative under the Construction (Design and Management) Regulations 2015, ensuring legal compliance across projects.
• Monitor project performance and provide accurate reports on progress, budgets, risks, and compliance matters.
• Support the delivery of the Estates and Environmental Strategies, identifying opportunities to improve energy efficiency and sustainability.
• Develop and maintain policies, procedures, and best practice guidance relating to estates project management.
• Build strong working relationships with internal stakeholders, external partners, contractors, and regulatory bodies.
• Ensure project documentation, health and safety files, and statutory records are maintained and up to date.
• Undertake estate condition surveys and contribute to future investment and refurbishment programmes.
• Promote high standards of health, safety, environmental compliance, and contract management throughout all project activities.

Experience/Qualification

• Degree in a construction-related discipline, or an HND/equivalent qualification supported by relevant construction project management experience.
• Recent experience managing construction capital projects
• Experience managing project and works budgets, including internal project accounts.
• Experience working autonomously and managing a varied workload independently.
• Experience of public procurement and managing commercial contracts for the delivery of works and services.
• Experience drafting technical specifications for construction projects.
• Experience chairing and managing meetings with a range of stakeholders.

To understand the role in more detail, please read the attached job description and person specification documents

Why Nottinghamshire Fire and Rescue Service?

• Agile Working – We are very proud to offer employees the ability to mix office working with working from home to provide flexibility to help with your work life balance.
• Flexibility – We are family friendly and are open to considering different working patterns which help you provide a better service to our community while supporting your home life. We are also open to part-time working.
• Annual Leave - 26 days of annual leave, plus bank holidays and a Christmas concessionary day.
• Health and Wellbeing – As a Service we provide a wide range of Health and Wellbeing support to all our employees which includes a membership to Bupa and a dedicated Occupational Health team who are there to support you. Also, all employees receive free access to a gym.
• Blue Light Card enabling discounts on shopping and eating out
• Development – You will have access to both formal and informal professional development opportunities which will help you advance your career.
• Pension – Access to a public service defined benefit pension scheme.

If you feel you have the skills and experience we are looking for and want to play an integral part in keeping Nottinghamshire communities safe, then we look forward to hearing from you.

Further Information

We are proud to be an equal opportunities’ and ‘Disability Confident’ employer, and we are committed to increasing the diversity of our workforce.  We welcome applications from all parts of our communities and particularly those who are currently under-represented in our workforce. We are also proud of being recognised as a ‘Gold’ employer for our Armed Forces Covenant commitments. 

NFRS is committed to the safeguarding and protection of children, young people and adults at risk of abuse and or neglect and operates a safer recruitment process.

The successful candidate will be subject to a Standard Disclosure and Barring Service check, and a Police Vetting check. Applicants must have had 3 years continuous residency in the UK to be eligible for a Police Vetting check.

Please note that CVs will not be accepted in place of application forms.

Closing date: 02 November2026

Interview date: 18 November 2026