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ICT Apprentice Support Technician (FTC)

37 Hours Per Week (Monday – Friday)

Fixed Term Contract (18-24 Months)

Rate of Pay: National Minimum Wage

Location: Nottinghamshire Fire & Rescue Service Joint Headquarters, Sherwood Lodge, Arnold, Nottingham.

Are you passionate about technology and eager to develop your skills in IT? Do you want to help us keep our local community safe? Yes? This opportunity will be perfect for you!

Nottinghamshire Fire and Rescue Service (NFRS) are looking for a passionate and motivated individual to join us as our next ICT Service Desk Apprentice. The role offers a unique opportunity to gain hands-on experience in providing high quality customer focused ICT support. Joining our dedicated team, you will learn to manage and maintain a variety of ICT systems and equipment. As an ICT Apprentice your development will be our priority, joining a dedicated apprenticeship course will give you the skills to set you up for the future.

You might be leaving education, wanting to kickstart your career in ICT or looking for a new challenge, we welcome applicants from all backgrounds. Interested? Apply below!

Key Responsibilities

• Experience first and second-line support as part of the ICT Service Desk Team, ensuring high levels of service and support.
• Participate in the incident, service request, and knowledge management practices within the Service Desk function, learning and using appropriate ITSM tools.
• Escalate complex issues to the ICT Service Desk Manager, relevant colleagues, and/or third and fourth line support where appropriate, while gaining experience of maintaining ownership and communication.
• Develop experience of maintaining detailed and accurate documentation of NFRS ICT assets, configurations, incidents, problems, changes, known errors, and workarounds, ensuring adherence to industry standard procedures.
• Assist in ensuring agreed SLAs and KPIs are met, to maintain service quality and compliance with industry best practice. Helping identify and plan service improvement initiatives where appropriate.
• Triage, troubleshoot and resolve service requests and issues, and document and process changes related to ICT systems and software, including multi-function devices and specialised ICT equipment.
• To assist with the installation, configuration, and maintenance of ICT systems and software to ensure resilience and service continuity. Including regular patching, upgrades, backups and documentation reviews.
• To gain experience of management and administration of user accounts, privileges and access rights in accordance with NFRS policy and industry best practice. Including supporting onboarding/offboarding processes, account setup and equipment provisioning.
• Facilitate the distribution and relocation of ICT systems and services across all NFRS and Joint Service locations.
• To gain experience in the monitoring and maintenance of the performance, security, and integrity of systems and software. Perform regular maintenance, upgrades, and configuration audits. Troubleshoot issues and outages, ensuring minimal disruption. Monitor alerts and respond to outages or performance issues.
• To gain experience in ensuring adherence to security best practices across systems and software in conjunction with the ICT Security Manager.
• Provision of administrative support, such as processing invoices, receiving goods and creating training materials.
• Contribute to the continuous improvement of service desk processes and knowledge base.
• Support ICT service continuity and participate in disaster recovery planning and testing.
• Through training and professional development in ITIL, ensure adherence to ITIL principles, including a focus on value, collaboration, and continual improvement.
• Work collaboratively to ensure that all ICT Department projects are delivered in-line with their agreed business case and budget.
  
  

Experience/Qualification

• Knowledge of a broad range of IT hardware and software.
• Knowledge of M365, Windows desktop and server operating systems.
• Good general education. Good GCSE grades in English language and Mathematics or equivalent.
• Educated in Computer Science, IT or equivalent.

Why NFRS?

• Agile Working – NFRS has an Agile Working Policy which gives our employees the opportunity to mix office working with working from home to help provide you with more flexibility.
• Flexibility – We are family friendly and are open to considering different working patterns which help you provide a better service to our community while supporting your home life. We also support part time working.
• Annual Leave – 23 days of annual leave with an extra three concessionary days, a Christmas concessionary day and bank holidays.
• Pension – Access to a public service defined benefit pension scheme.
• Health and Wellbeing - As a Service we provide a wide range of Health and Wellbeing support to all our employees which includes access to a Health cashback scheme, an Employee Assistance Programme and a dedicated Occupational Health team who are there to support you. Also, all employees receive free access to an on-site gym.
• Blue Light Card – working for an emergency service you will have the ability to apply for a Blue Light Card which enables discounts on shopping and eating out.
• Development – This position is an apprenticeship meaning your work will be supported by an apprenticeship course where you can develop your skills. As part of this you will be given time away from work to focus on your studies as well as on the job training to apply your knowledge to your role. You will also have access to both formal and informal professional development opportunities which will help you advance your career.

If you feel you have the skills and experience we are looking for and want to play an integral part in keeping Nottinghamshire communities safe, then we look forward to hearing from you.

Further Information
We are proud to be an equal opportunities’ and ‘Disability Confident’ employer, and we are committed to increasing the diversity of our  workforce.  We welcome applications from all parts of our communities and particularly those who are currently under-represented in our workforce.

NFRS is committed to the safeguarding and protection of children, young people and adults at risk of abuse and or neglect and operates a safer recruitment process.

The successful candidate will be subject to a Standard Disclosure and Barring Service check and a Police Vetting check. Applicants must have been a resident in the UK for the last 3 years to be eligible for a Police Vetting check.

Please note that CVs will not be accepted in place of application forms.

Closing date: Wednesday 15^th April 2026           

Interview date: Friday 8^th May 2026      

NOTTINGHAMSHIRE FIRE & RESCUE SERVICE

STATION MANAGER PROMOTION PROCESS 2026

Nottinghamshire Fire & Rescue Service are seeking transfers within role, or substantive competent Wholetime Watch Managers who wish to progress to a Station Manager role.

We are looking for candidates to join our team who have a proven outstanding leadership ability, who role model our Values, have the Core Code of Ethics at the heart of what they do and are high-achieving and passionate individuals.

It is essential that applicants are competent at Incident Command Level 1 or Level 2 (Station Manager transfers) and are qualified, or working toward a managerial qualification, at ILM level 3 (or equivalent) or above. All applicants are also required to hold a valid and current UK driving licence.

The application and selection process will require candidates to display and provide examples of the following attributes:

• Experienced level 1 incident commander
• Confident and effective communicator
• Outstanding team leadership
• Having a positive attitude to change
• Effective performance management and driving improvement
• Influencing and making decisions
• Building and maintaining relationships
• Commitment to development of self and others
• Commitment to improving services to our communities
• Commitment to improving equality, diversity and inclusion
• Commitment to Service values

Additionally, successful applicants will have a thorough understanding of local and national fire service issues and demonstrate an ability to assimilate information and make sound and reasoned decisions.

As this is a demanding role, applicants will need to demonstrate a high level of self-awareness, personal resilience and an ability to work under pressure.

Applicants will be expected to complete an application form against which they will be shortlisted.

Further information and online application form are available via our Recruitment Website at:

https://jobs.notts-fire.gov.uk

The full selection process is set out in the Candidate Recruitment Pack which is attached as part of the application.

This role will be subject to a standard disclosure and barring check.

We are proud to be an equal opportunities’ and ‘Disability Confident’ employer, and we are committed to increasing the diversity of our management team.  We welcome applications from all parts of our communities and particularly those who are currently under-represented in our workforce. 

If you have any problems accessing the site, please contact HR on 0115 8388247.

Candidates who would like to discuss the role can contact Area Manager Tom Archer via email, Tom.Archer@notts-fire.gov.uk.

Briefing sessions for applicants will be held on Microsoft teams on 30 March 2026 at 11.00am.  If you wish to attend the session, then please register your interest at humanresources@notts-fire.gov.uk by midday 27 March 2026.

Nottinghamshire Fire and Rescue Service is committed to protecting your personal information. How we do this is set out in the Privacy notice for employees which explains why and how we use your information and protect your privacy.

Privacy Notice

Closing date for applications is Monday 20th April 2026 at midday.

Specialist Home Safety Operative

Grade 4: £31,537 – 33,699

37 hours (Mon – Fri)

Permanent

Highfields Fire Station, Hassocks Ln, Beeston, Nottingham NG9 2GQ

Nottinghamshire Fire and Rescue Service (NFRS) are looking for a dedicated and resilient individual to undertake the role of Specialist Home Safety Operative.

This is a frontline, community-based role supporting some of the most vulnerable people across Nottinghamshire. You will carry out Safe and Well visits in people’s homes, providing fire safety advice, installing safety equipment and identifying wider safeguarding or support needs. The role involves working independently across the county and entering a wide range of domestic environments.

This is a physically active role which includes transporting and fitting safety equipment such as smoke alarms and other special assistance items within domestic properties. You will be required to undertake dynamic risk assessments, follow lone working procedures and manage your workload effectively to meet agreed Service expectations.

This role will attract people who are practical, organised and motivated to make a genuine difference in the community we serve.

Key Responsibilities

• Undertake Safe and Well visits within domestic settings and make referrals to other organisations where vulnerability or safeguarding concerns are identified
• Provide clear and coherent home fire safety advice.
• Install and fit safety equipment such as smoke alarms and other safety adaptations, ensuring safe manual handling and high quality completion.
• Use databases to research, record and maintain accurate, contemporaneous information.
• Work independently across Nottinghamshire, managing a structured schedule of visits and achieving agreed service delivery expectations.
• Liaise with the Community Safety department and other key services to help vulnerable people.
• Undertake dynamic risk assessments and operate in accordance with lone working procedures.
  
  

Experience/Qualification

• Experience working and communicating with the public and partner organisations.
• Experience working independently and managing workload effectively.
• Experience in using tools and fitting equipment to a high standard in households.
• Knowledge of key issues facing vulnerable communities and a working understanding of health and safety.
• Ability to maintain accurate records and deliver clear written and verbal communication.
• Full UK driving licence and commitment to travel across Nottinghamshire.
• Willingness to undertake relevant training including First Aid and lone working training.

Why NFRS?

• Flexibility – We are family friendly and are open to considering different working patterns which help you provide a better service to our community while supporting your home life.
• Annual Leave - 26 days of annual leave, plus bank holidays and a Christmas concessionary day.
• Health and Wellbeing - As a Service we provide a wide range of Health and Wellbeing support to all our employees which includes membership to a health cash back plan and a dedicated Occupational Health team who are there to support you. Also, all employees receive free access to a gym.
• Blue Light Card enabling discounts on shopping and eating out.
• Development – You will have access to both formal and informal professional development opportunities which will help you advance your career.
• Pension – Access to a public service defined benefit pension scheme.

If you feel you have the skills and experience, we are looking for and want to play an integral part in keeping Nottinghamshire communities safe, then we look forward to hearing from you.

Further Information

We are proud to be an equal opportunities’ and ‘Disability Confident’ employer, and we are committed to increasing the diversity of our workforce.  We welcome applications from all parts of our communities and particularly those who are currently under-represented in our workforce.

NFRS is committed to the safeguarding and protection of children, young people and adults at risk of abuse and or neglect and operates a safer recruitment process.

The successful candidate will be subject to a Enhanced (with barred list check) Disclosure and Barring Service check.

Please note that CVs will not be accepted in place of application forms.

Closing date: 10^th April 2026

Interview date: 24^th April 2026